Frequently Asked Questions
Where do you deliver?
We deliver free to all Bourne addresses, with no minimum order. Neighbouring areas (including Spalding, Market Deeping, Stamford and Peterborough) get free delivery on orders over £50, or a small delivery fee below that. We also ship across mainland UK. Full details, delivery days and postcodes are on our Delivery & Collection page.
When will my order arrive?
Local deliveries run on set days each week — see our Delivery page for the current schedule. UK-wide orders are usually dispatched within 1–2 working days and typically arrive within 2–5 working days. These are estimates rather than guarantees; if there’s ever a delay, we’ll let you know by email.
How do you keep frozen items frozen?
Frozen and chilled items are packed in insulated packaging with ice packs, designed to keep them at a safe temperature during transit. Please transfer them to your freezer as soon as possible after delivery, ideally within 2 hours. If anything arrives in poor condition, contact us the same day with a photo and we’ll put it right.
Can I return an item?
For food items: because most of our products are perishable or sealed for hygiene, we can’t accept change-of-mind returns on food once delivered. This is standard for grocery retail under UK distance selling rules.
However, if anything arrives damaged, faulty, incorrect or in poor condition, your statutory rights apply in full: contact us within 48 hours of delivery (with a photo where possible) and we’ll refund or replace it. Non-food items (such as kitchenware) can be returned unused within 14 days.
Are your products halal?
We aim to stock halal-certified meat and poultry, and products are labelled accordingly on their product pages. If halal status matters for a specific item, please check the product description or ask us before ordering, we’re happy to confirm what certification a product carries.
What about allergens?
Allergen information is shown on product pages where provided by the manufacturer, and always on the product packaging itself. Because many of our products are imported and recipes can change, please always check the label on the physical product before consuming, especially if you have a food allergy or intolerance. If you’re unsure about a product, contact us before ordering.
How do the subscription boxes work?
Choose a box, and we deliver it monthly with a 10% saving versus one-off shopping. You’re billed on the same date each month. You can swap items, skip a month, pause or cancel any time from your account; no fees, no notice period, no questions.
You don’t stock something I need, can you get it?
Very possibly! Requests from customers shape what we stock. Email us at info@omobaventures.co.uk or message us on WhatsApp with what you’re looking for, and we’ll do our best to source it.
How does Click & Collect work?
Order online and choose Click & Collect at checkout. We’ll email you when your order is ready, usually within 2 hours during opening hours. Collect from our store at Wherry’s Lane, Bourne. We hold orders for up to 5 days.
What payment methods do you accept?
We accept all major debit and credit cards online. In store, we welcome cash, as well as card and contactless payments. Online payment is taken securely at checkout — we never store your card details ourselves.